Returns & Exchanges
At American Sale, we want you to be completely satisfied with your home and leisure purchases. If you are not happy with your order, items in new and unused condition may be returned within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer service team via email or phone with your order number and the specific items you wish to return to receive a Return Authorization (RA) number.
Prepare the Package
Securely pack the items in their original manufacturer packaging, ensuring all manuals, hardware, and accessories are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or your own prepaid label to the box and drop it off at a designated carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our warehouse inspects and approves the returned merchandise, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing