Frequently Asked Questions
Everything you need to know about shopping with American Sale
What is the standard shipping timeframe for large furniture items?
Most large home items are processed within 2-3 business days and typically arrive within 7-14 business days via our specialized freight partners to ensure safe delivery.
Do you offer professional installation services?
Yes, for specific categories like patio sets, hot tubs, and home fitness equipment, we offer white-glove delivery and professional assembly services in select zip codes.
What is your return policy for home decor and accessories?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-ordered furniture and mattresses may be subject to a restocking fee.
Do products come with a manufacturer warranty?
Absolutely. All products sold by American Sale carry full manufacturer warranties. We also offer extended protection plans for added peace of mind on major purchases.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through our partner lenders.